Bracelayer Return & Exchange Policy

How do I process a return and/or exchange?

 • Visit our Return and Exchange Portal

 • Enter your order number and email address to start

 • Follow the instructions and select the items you want to return

• Once your request is approved, you will get a confirmation email with shipping guidelines

 

What items are returnable?

• Products are eligible for return within 60 days of the purchase date. Please note that all Clearance items are Final Sale and are not eligible for return or exchange.

• Product that is unused and in 100% resellable condition

• In the original packaging with all the tags intact

 

Are there any costs for returns or exchanges? 

You are responsible for the postage to return your original purchase to us, and in the case of an exchange, we will then cover the costs to ship the replacement product back to you.

 

The item I received is damaged.

If the purchased product is faulty, reach out to us within 7 days of the delivery date.

 

Can the items be exchanged? 

Yes, we offer exchanges for all eligible products, excluding Clearance items, which are Final Sale. Once your exchange request is approved and the original item is on its way back to us, we will process and ship your replacement.

 

How do I ship back the items? 

For instructions on how to ship the returned product, refer to the email that you will receive after your return and/or exchange has been approved.

 

How soon will I get my refund? 

Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your return. If approved, the refund request will be processed within 5 - 7 working days after approval.

 

My question is not addressed... 

If you have any queries regarding returns and exchanges, please reach out to support@bracelayer.ca.