Bracelayer Return & Exchange Policy
How do I process a return and/or exchange?
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Enter your order number and email address,
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Select the item(s) you would like to return or exchange
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Follow the instructions to submit your request.
Our team reviews all return and exchange requests. Once approved, you will receive an email with your return shipping instructions.
What items are returnable?
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Products are eligible for return or exchange within 60 days of delivery, with some exceptions.*
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Items that are unwashed, in 100% resellable condition, and have all original tags attached. Original packaging should be included whenever possible.
* Items marked Clearance, Final Sale, or non-returnable at the time of purchase are not eligible for return or exchange.
Are there any costs for returns or exchanges?
For returns (that are not eligible for our Guaranteed Fit program), customers are responsible for the cost of shipping the original item back to Bracelayer.
For approved exchanges, Bracelayer covers the cost of shipping the replacement item to you.
Original shipping charges and return shipping costs are non-refundable unless the return is due to an error by Bracelayer or an eligible product defect.
What is Guaranteed Fit?
Our Guaranteed Fit program makes your first eligible size exchange easier.
For your first eligible size exchange, Bracelayer covers the cost of shipping your original item back to us and shipping the replacement item to you.
Guaranteed Fit is limited to one complimentary exchange per customer. Additional exchanges may require you to cover the cost of return shipping.
Can items be exchanged?
Yes. Eligible products can be exchanged for another size, colour, or available product option, subject to availability.
Once your exchange is approved, you will receive return instructions by email. Your replacement will be processed according to the instructions provided with your approved exchange.
What if my item is damaged, defective, or incorrect?
Please submit a request through our Return & Exchange Portal as soon as possible, preferably within 7 days of delivery.
Include clear photos and a brief description of the issue. If we confirm that the product is defective or that we sent you the incorrect item, Bracelayer will cover the applicable shipping costs.
How do I ship back my item?
Once your return or exchange has been approved, you will receive an email with shipping instructions.
Please do not ship your item back before your return has been approved, as unauthorized returns may not be accepted.
How soon will I get my refund?
Once your returned item has been received and inspected, we will notify you by email.
If approved, your refund will be issued to your original payment method. Refunds are typically processed within 5 to 7 business days after approval. Your bank or credit card provider may require additional time for the funds to appear in your account.
My question is not addressed...
If you have any questions about returns or exchanges, please contact us at support@bracelayer.ca.